Modern car buyers don’t just walk in off the street. They research on Instagram, send a DM on Facebook, chat via your website, call your (Business Development Center)BDC, and maybe show up three weeks later or not at all. Every…
What happens when a customer sends your business a message at 2 AM? Or when your sales team is busy and several new enquiries arrive at the same time? For many businesses, intelligent chatbots can help answer common questions, qualify…
Automation has a reputation problem. Customers have all seen it: a question gets answered with a generic message, an angry complaint receives a cheerful “Have a great day!”, or a customer has to repeat the same problem because the response…
Here’s a number that should keep every retail marketer up at night: according to Harvard Business Review, acquiring a new customer costs anywhere from 5 to 25 times more than retaining an existing one. Yet most reHow Retail Brands Use…
